Featured Tile Contractor - Derek Franek
"By getting ServiceMagic Leads on my cell phone,
I have amazed customers with the quickness of the response to their request."
Building a Better Business:
After four years in the Marines, Derek got involved in the tile trades on the advice of his brother. As he learned he applied his military values of professionalism, attention to detail, and discipline to his work. Over the past year, Derek has used ServiceMagic as a way to build and grow his customer base while keeping overhead for his tile business low. By actively using ServiceMagic, providing great workmanship, and treating customers well, he has grown his customer base substantially.
Using ServiceMagic’s Technology to Maintain a High Close Rate:
Since he began with ServiceMagic, Derek has made it a practice to follow up on any lead he accepts as quickly as possible. Derek uses ServiceMagic’s quick response technology to impress his prospects. He receives tile leads on his cell phone, accepts them right away and then directly connects to the homeowner. He says in many cases they are still sitting in front of their computers and are utterly amazed that he has followed up so quickly! He believes that ServiceMagic helps him close business at a much higher rate than the industry average.
Once he has made a great first impression, he always asks the customers to check out his ServiceMagic Ratings and Reviews, which highlight the positive feedback he has received from his previous tile customers. Derek believes this independent third-party feedback helps him win more jobs.
Upon job completion, he always conducts a follow up phone call to make sure that the customer is 100% satisfied and to remind them to fill out a Rating and Review. This proactive approach to Ratings and Reviews is one of his keys to success.
"Utilize ServiceMagic’s great technology to allow you to follow up with the homeowner right away. It will make them believe in ServiceMagic & in you as a contractor. This really impresses them & puts both ServiceMagic & my business in a good light," Derek says.
Excellence in the Words of One of Derek’s Customers:
“After reading the ratings for Derek on the ServiceMagic web site, I thought they were all put-ons. Wrong. Derek was all that they said plus. He tiled our kitchen floor, our home is over 100 years old, with old home problems, and Derek handled all of them without a problem. Job well done, would recommend him to all.”
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